TRUST CENTER
Your clinic's data stays under your control. Your team stays in control of the automation.
MTS provides revenue infrastructure for dental clinics, and builds privacy, security, transparency, and human oversight into how that infrastructure operates.
Privacy
How MTS handles clinic, staff, and patient-related information.
Security
Authentication, tenant isolation, and encryption, described plainly.
AI Transparency
What MTS AI does, and what it never does.
Human Oversight
How a clinic's staff stay in control of every automation.
Data Processing
How MTS processes information on a clinic's behalf.
Compliance
How the infrastructure is designed to support applicable requirements.
DATA FLOW
What actually happens to information
Information can pass through several connected systems to complete a workflow, not every clinic uses every stage below, it depends on which agents and integrations a clinic has enabled.
Clinic / Patient Interaction
Website, Phone, SMS, WhatsApp, and Lead Sources
MTS Revenue Infrastructure
AI SDR, AI Receptionist, Appointment, Follow-Up, Reactivation, Review, Referral
Clinic CRM, Connected Systems, and the MTS Dashboard
Your clinic's CRM remains the source of truth for contacts and appointments.
MTS provides the infrastructure required to operate the connected revenue system around it, and may process or retain related information within MTS-controlled systems and third-party services as necessary to provide the Service.
DATA CATEGORIES
What information can MTS process?
The exact information processed depends on a clinic's own configuration and integrations.
Business and Account Data
- Clinic name
- Staff information
- User accounts
- Business hours
- Clinic configuration
Communication Data
- Calls
- SMS and WhatsApp messages
- Website chat
- AI conversations
- Support communications
Appointment Data
- Scheduling
- Rescheduling
- Cancellations
- Attendance
Knowledge Base Data
- Website content
- FAQs and pricing info
- Uploaded documents
- Email templates
Business Analytics
- Leads generated
- Appointments booked
- Show-up rate
- Revenue trends
HUMAN CONTROL
Automation without giving up control.
AI handles repetitive communication
The clinic controls the rules
Staff can review any conversation
Staff can intervene at any point
Automations can be stopped
We are selling automation, not autonomy. Full detail on what stays under a clinic's control lives on the AI Transparency Statement.
THIRD-PARTY SERVICES & SUBPROCESSORS
The infrastructure MTS relies on
MTS relies on a limited set of third-party providers to run the Service. Listing a provider here describes how MTS uses it today, it is not a legal determination that every provider is a subprocessor under every clinic's specific arrangement.
| Provider | Purpose | Type of Processing | Data Categories | Status |
|---|---|---|---|---|
| Supabase | Database and authentication | Storage and access control | Account, clinic, and patient-related data | In use |
| Vercel | Website and dashboard hosting | Infrastructure hosting | All data served through the dashboard and website | In use |
| n8n | Workflow automation | Orchestration between systems, execution logging | Names, phone numbers, conversation and workflow content | In use |
| Retell | Voice AI for calls | Call handling, recording, and transcription | Voice, call recordings, and transcripts | In use |
| Gemini | AI language processing | Generating AI agent responses | Conversation context | In use |
| OpenRouter | AI language processing | Generating AI agent responses | Conversation context | In use |
| Twilio | SMS messaging | Message delivery | Phone numbers and message content | Enabled per clinic |
| Google Workspace | Sending patient and clinic communications | Email addresses and message content | Enabled per clinic |
PRIVACY & COMPLIANCE
Designed to support the rules that apply to clinics
MTS is designed to support GDPR requirements for UK clinics, with each clinic retaining responsibility for its own role as data controller where applicable. Compliance depends on the specific deployment, configuration, a clinic's own responsibilities, and applicable law. MTS does not claim a certification it has not obtained.
SECURITY & PRIVACY CONTACT
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LEGAL DOCUMENT DIRECTORY