How it works
See how MTS turns patient demand into revenue.
One connected infrastructure captures leads, converts appointments, protects chair time, reactivates patients, and shows you exactly what happened.
Your marketing already paid for the patient. This is what happens next.
Watch how it works
3:44 product walkthrough, no signup
The gap after acquisition
Your marketing creates demand. MTS works what happens next.
Google, Instagram, Facebook, your website, referrals. Something has to happen to that enquiry, and in most clinics the next step depends on whoever is free. MTS connects the stages after acquisition instead of leaving your team to run eight separate tools and remember which one is behind.
- LeadEnquiry lands in MTS
- ContactAI SDR calls and qualifies
- BookAppointment scheduled
- ConfirmReminder and confirmation
- TreatPatient attends
- ReviewFeedback requested
- ReferFriends and family asked
- ReactivateRecall brings them back
One patient journey. One connected infrastructure. One place to measure it.
Capture every opportunity
When a lead comes in, MTS moves.
The AI SDR contacts new web leads, qualifies interest, answers initial questions, handles objections, and works to book the appointment.
New web lead
Rachel M.
- Treatment
- Implants consultation
- Source
- Google Ads
- Received
- 18:42, after hours
Waiting for someone to notice
The enquiry is captured whether or not anyone is at the desk. Nothing sits in an inbox overnight.
AI SDR
Illustrative data- Lead receivedEnquiry lands in the CRM
- Call startedAI SDR dials out
- QualificationTreatment, timing, and fit confirmed
- Objection handledCost and availability questions answered
- Appointment bookedSlot written back to the calendar
Response time
Pending
Booking status
In progress
Inbound calls
Your patients still reach your team. MTS just makes sure no one gets missed.
The AI Receptionist answers inbound calls, handles common questions, books and reschedules appointments, and hands anything outside its scope to a person.
AI Receptionist
IdleHuman handoff
Anything outside the AI Receptionist's scope goes to a person. Your team can also take over any conversation at any point, without waiting for the call to finish.
MTS removes repetitive administrative work so your team can focus on patient care. It does not replace your clinical staff, and it does not make clinical decisions.
Appointment protection
A booked appointment only matters if the patient shows up.
MTS confirms appointments, sends reminders, handles rescheduling, and helps reduce preventable no-shows.
Appointment reminders
Illustrative data- Appointment bookedThursday 09:20, implants consultation
- Reminder sentText and email, 48 hours ahead
- Confirmation receivedPatient replies to confirm
- Reschedule handledMoved to Friday 14:00 without a phone call
- Patient attendsChair time protected
Appointment state
A booked slot only counts once the patient is in the chair. Every step between those two points is where clinics quietly lose the day.
Channels
Configured per clinic. Patients reply on whichever one they already use.
After treatment
The patient journey does not end after treatment.
Acquiring a new patient is the expensive way to grow. MTS also works the patients your practice already has, so you are not starting from zero every month.
Review
- Completed appointment
- Review request
- Positive review
Happy patients can be pointed at Google. Unhappy feedback comes back to the clinic first, so you hear it before the internet does.
Referral
- Satisfied patient
- Referral request
- New patient
The patients who already like you are the cheapest source of new ones. The Referral Agent asks, so your team does not have to remember to.
Reactivation
- Inactive patient
- Recall campaign
- Rebooked appointment
Patients who quietly stopped coming back are still your patients. Recall re-opens the conversation instead of writing them off.
Where revenue disappears
Revenue disappears in the gaps between systems.
Not in one dramatic failure. In a missed call at 4pm, a lead nobody rang back, a patient who quietly stopped coming. MTS is built around those gaps.
- Missed callOpenAutomatic text backCallback queued
- Unanswered leadOpenAI SDR picks it upConversation started
- No-showOpenReminder and rescheduleSlot refilled
- Inactive patientOpenRecall campaignRebooked
- Unanswered reviewOpenResponse drafted for approvalReply sent
- Unfollowed leadOpenFollow-up sequence resumesBack in the pipeline
Recovered revenue
MTS does not promise a number. It closes the operational gaps where the number usually disappears, and then shows you what happened in each one.
One operating view
Nothing important disappears into the automation.
Your dashboard gives you a single view of leads, calls, appointments, reviews, revenue, AI activity, and automation health.
Meridian ROS
Revenue OS
Illustrative data
$84,320
12.4%
12.4%
3.1%
27
4%
148
12%
38.2%
2.6%
42s
12%
92.1%
0.8%
4.2%
1.1%
4.9★
0.1%
214
18%
$612.00
4.2%
24
0%
Today's tasks
Follow up with 8 new leads from Google Ads
AI SDR queue, avg score 74
Open QueueAssignCompleteDismissReply to 5 new Google reviews
4 five star, 1 three star needs a personal reply
OpenApprove AI RepliesCompleteDismissConfirm tomorrow's 27 appointments
22 auto confirmed, 5 unresponsive
Send ReminderCallCompleteDismiss
AI Copilot
Recommendations
Bookings down 12% vs. last week
SDR call answer rate dropped after 6pm. Shifting outbound to 4 to 6pm typically recovers 18%.
Reactivate 42 lapsed patients
18 have over $2,000 lifetime value. A recall campaign yields an estimated $14,000 in predicted revenue.
Monthly revenue, revenue growth, appointments, lead conversion, patient retention, reviews, AI cost, automation health, today's tasks, and recent activity.
Traceability
You do not have to trust a black box.
Review conversations, inspect transcripts, monitor performance, and see the activity behind the number.
AI Workforce
AI Employees
Open an AI employee, then a call, to read what was actually said.
Automation Centre
Your clinic is not supposed to work around the software.
Describe the workflow you need, and the Meridian team can build it into your infrastructure.
Automation Centre
Illustrative data- Request receivedLogged against your clinic's workspace
- Meridian builds the workflowScoped, built, and tested by the team
- Workflow appears in your Automation CentreLive, and yours to pause at any time
Your live workflows
- Missed call text backactive
- 48 hour appointment confirmationactive
- Post-visit review requestactive
- Six month recallactive
Built around your clinic
Your workflow stays yours.
MTS connects to the systems your practice already runs, so the infrastructure fits around your operation rather than the other way round.
MTS Revenue Infrastructure
Your clinic's environment is configured for your clinic. MTS adapts to the systems and the workflow you already run, instead of asking your team to reorganise around new software.
Customized infrastructure. Shared platform. Your clinic's workflow.
Human control
Automation does not mean giving up control.
Review
Every conversation is recorded and readable. Your team can go back through what was said on any call or message thread.
Edit
AI responses can be corrected, and the knowledge behind them can be changed, so the system says what your practice actually wants said.
Stop
Any automation can be paused, and your team can take over a live conversation without waiting for it to finish.
MTS automates communication and administrative workflows. It does not diagnose conditions, recommend treatment, or replace licensed healthcare professionals.
The point of all of this
The goal is not more software.
It is a better revenue system.
MTS connects the patient journey from first enquiry to repeat business, while giving your team visibility into what is working and where revenue is being lost.