HUMAN-CONTROLLED AUTOMATION
AI handles administrative work. Your team stays in control.
MTS automates administrative communication and repetitive workflows. It does not replace licensed healthcare professionals or make clinical decisions. The clinic remains in control.
WHERE THE LINE IS
MTS handles repetitive work. Your team retains judgment.
Automated by MTS
Scheduling communication
Reminders and confirmations
Follow-up messages
Review requests
Reactivation outreach
Controlled by your team
Clinical decisions
Conversation review and takeover
Consent rules
Stopping any automation
Editing AI responses
This is automation, not autonomy.
TRUST HAS TO BE EARNED
What stays under your clinic's control.
MTS is designed to support this. Compliance depends on the specific deployment and a clinic's own responsibilities, and MTS does not claim a certification it has not obtained.
Patient data protection
Every record encrypted in transit and at rest.
Human oversight
Staff can review any conversation at any time.
Consent-controlled communication
Outreach follows your clinic's own consent rules.
Administrative-only AI
Handles scheduling, reminders, and follow-up only.
No clinical decision-making
Clinical judgment stays with licensed staff.
Editable AI responses
Staff can edit what the AI says before or after it is sent.
Human takeover
Staff can take over any conversation at any point.
Ability to stop automations
Any automation can be paused or stopped by your team.