01
Identify
MTS finds patients who have gone quiet and become eligible for recall.
PATIENT REACTIVATION
Bring dormant patients back to the calendar.
When a patient goes quiet, MTS notices, reaches out, and helps bring genuinely interested patients back to a booked appointment.
Dormant
Identified
Reached
Responded
Rebooked
Emily Carter
Last Visit
January 14 ยท Whitening
Illustrative product view
Patients who trusted your practice stop coming back.
No one notices until months have passed.
A patient you already earned quietly becomes someone else's patient.
A dormant patient is not a lost patient. It is a relationship waiting for the right outreach.
HOW MTS RESPONDS
MTS notices before a patient becomes a stranger.
02
Reach
MTS reaches out directly, instead of waiting for the patient to remember on their own.
03
Rebook
Interested patients get moved toward a scheduled appointment, with a human always able to step in.
WHAT THIS MEANS FOR YOUR PRACTICE
A dormant patient is not a lost patient.
No dormant patient gets forgotten.
Recall outreach happens automatically.
Patients come back without extra work from your team.
More of your existing patients return to the chair.
QUESTIONS TO ASK
What actually happens to a dormant patient?
How does MTS know when a patient is due for recall?
MTS tracks time since a patient's last visit against your practice's recall schedule and identifies patients who become eligible.
Will this feel like spam to patients?
The outreach is a direct, relevant message to a patient your practice already has a relationship with, not a mass campaign.
What if the patient does not want to come back?
The conversation stays in your CRM, and your team stays in control of any follow-up beyond the initial outreach.
BRING YOUR PATIENTS BACK