FAQ
Got questions?
Answers to the questions clinics ask most, collected in one place. Pick a category to get started.
MTS currently serves dental clinics in the United States and United Kingdom, with expansion planned as regulatory and operational readiness allow.
No. It is illustrative product data for demonstration. Real clinic data populates the same views once your account is connected.
Yes. The free clinic audit includes a walkthrough of what this would look like for your practice.
Still have questions? Talk to us
Based on the actions logged against a lead or patient record, shown transparently in the Attribution table, not a black box estimate.
No. It brings your existing systems' activity into one view instead of requiring you to abandon them.
Access follows the permissions configured for your clinic's account.
No. It connects around your existing PMS, scheduling system, and patient records instead of replacing them.
Yes. Ownership can move between AI Employees and staff at any point. The CRM always shows the current owner and next action.
Reassign it manually at any time. Nothing is locked once a lead is auto-assigned.
Still have questions? Talk to us
No. The AI handles administrative communication only: scheduling, reminders, and follow-up. It does not diagnose, prescribe, or provide clinical advice.
Yes. Any conversation can be transferred to your clinic staff at any point.
MTS responds to missed calls whenever they happen, including evenings and weekends, so a call outside office hours still gets a same-day text response instead of waiting until your practice reopens.
Yes. Staff can review, take over, or stop any conversation at any time.
The conversation stays open and visible in your CRM, so your team can always follow up directly if a reply does not come.
The conversation stays open, and MTS continues the configured follow-up process instead of treating one unanswered message as a dead end.
No. MTS handles the immediate follow-up and qualification. Your team stays in control of the conversations that need a person.
MTS uses the details a lead provides, what they are interested in and how they respond, to move genuinely interested patients toward the next step.
The appointment stays on the schedule, and your team can see the status and follow up directly if needed.
MTS handles reminders and confirmation requests automatically. Your team can still call directly whenever that is the right approach.
Yes. Confirmation requests give patients an easy way to respond, and your team stays in control of any changes.
MTS tracks time since a patient's last visit against your practice's recall schedule and identifies patients who become eligible.
The outreach is a direct, relevant message to a patient your practice already has a relationship with, not a mass campaign.
The conversation stays in your CRM, and your team stays in control of any follow-up beyond the initial outreach.
MTS reads the context, a new form submission, a missed call, an incoming message, and assigns it to the AI employee built for that situation.
Every opportunity gets its own next step at the same time. Nothing waits in line behind something else.
Yes. Every assignment and conversation stays visible in your CRM, so your team always knows where things stand.
Still have questions? Talk to us
Yes. MTS connects into your calendar, CRM, phone system, and ad accounts, so nothing about how your clinic already runs has to change.
No. MTS connects to the tools your practice already uses instead of replacing them.
MTS keeps working and syncs the information as soon as the connection is back, so nothing gets lost in the meantime.
Yes. Every connection stays visible, so your team always knows what is syncing and what needs attention.
Still have questions? Talk to us
Every record is encrypted in transit and at rest, access is role-based, and every action is logged.
Your clinic owns all patient data. MTS processes data only to provide the service.
MTS is designed to support GDPR requirements. Your clinic remains the data controller; MTS acts as a processor where applicable.
Yes. Contact your account owner and we'll process the deletion per our retention policy.
Access follows the permissions and controls configured for your clinic. Data stays scoped to your clinic's account.
Yes. Your clinic owns its data. MTS connects and operates the workflow, and no certification claims are made beyond what MTS actually provides.
Still have questions? Talk to us